FREQUENTLY ASKED QUESTIONS
We are open Monday - Thursday from 8:00am to 4:30pm and Friday from 8:00am to 3:00pm.
We will schedule your appointment as promptly as possible. If you have pain or an emergency situation, please let us know as soon as possible and every attempt will be made to see you that day.
Dr. Liao will try her best to stay on schedule to minimize your waiting. However, due to the fact that this is a surgery office, various circumstances may lengthen the time allocated for a procedure. Emergency cases can also arise and cause delays. We appreciate your understanding and patience in the event that your appointment is delayed.
2. FIRST VISIT
Your first appointment with Dr. Liao will be a consultation appointment. During this appointment, you may be discussing the following:
Please assist us by providing the following at the time of your consultation appointment:
You may choose to fill out the patient registration and health information here on our website. This form will be automatically sent to our office. You may also choose to print, fill out and bring the form to our office. This will save you time at the office and allow us to help process your insurance claim.
If you are a minor or a patient not financially responsible, you must be accompanied by a parent or guardian at the time of consultation visit, unless prior arrangements have been made.
3. FINANCIAL INFORMATION
We are in contract with the following insurance companies including: Delta Dental, Metlife, Guardian, Cigna, United Concordia, and Principal. This means that we do have contracted fees with these companies. If we are not contracted with your insurance, the fee is decided by our office. The fee used would be the usual and customary rates (UCR): Our fees reflect our commitment to the quality our patients deserve and are considered usual and customary for the area, regardless of any insurance company’s determination.
Insurance: Insurance is a contact between you and your insurance company. As a service to our patients, we will bill your insurance company for you. It is not always possible for our office to become familiar with the details of every dental plan it encounters, and/or what is excluded from your dental plan. We will contact your insurance to obtain dental benefits and give you an estimate of fees at the time of your consultation. Ultimately the patient is responsible for knowing what is covered and what is excluded from his/her dental plan. The information we give you is an estimate, not a guarantee of benefits. Once we have received payment from your insurance company, if it is difference from our original estimate, you will be refunded or billed accordingly.
Payment options: Visa/Mastercard, Discover and American Express. Cash and check payments. We also offer CareCredit, an outside finance company that offers interest free payments for up to 12 months. There will be a $25.00 charge for all returned checks.
If the patient is a minor (under the age of 18), the parent accompanying the child is responsible for payment, unless prior arrangements have been made.
Our Notice of Privacy Practices form presents the information that federal law requires us to give our patients regarding our privacy practices. Click here to download the Notice of Privacy Practices as a PDF.
Please fill out the following information below to register online. If you prefer, you may also download a PDF version of the registration & health history form to print and fill out to bring with you to your appointment. Please also view our HIPAA notice of privacy practices for more information on how your health information is used and protected.
FREQUENTLY ASKED QUESTIONS (FAQ)
Information for most common procedures
Administration of Anesthesia
Wisdom Teeth Extraction
Dental Implant Surgery
Please Read Carefully
All Patients having General Anesthesia or Sedation:
________ DO NOT smoke, eat, or drink, anything INCLUDING WATER, for 6 hours prior to your surgery. Foods, liquids, even water could end up in your lungs during surgery and be life-threatening. If you are instructed to take medication prior to your appointment, do so with a very small sip of water only. Eat a light, easily digestible meal the evening before your surgery.
________You must have a responsible adult accompany you to our office, wait during your procedure and drive you home. It is preferable that this person remain with you at home for 6 hours after your surgery to take care of you. You MAY NOT drive a car or take public transportation after your procedure for 24 hours.
_________Please wear short-sleeved shirt and loose, comfortable clothing. We will be placing heart and blood pressure monitors, and will need easy access to your upper arms. Please remove contact lenses prior to surgery and DO NOT wear any makeup or jewelry of any kind. All piercings must be removed PRIOR to your arrival to the office. Also remove all nail polish.
________If you develop symptoms of a head or chest cold, or there are any changes in your health or medical history prior to your surgery, please call our office immediately.
Please be sure you are comfortable with these instructions, and understand them thoroughly.
Failure to comply with these instructions may result in cancellation of your appointment.
We have reserved your appointment time specifically for you. Appointments to be cancelled must be done with at least 24 hours notice in order to avoid a cancellation fee. Please also note that if you are 15 or more minutes late to your appointment, you may be rescheduled.
Please have some ice packs (frozen bags of peas/corn are okay) and soft foods (yogurt, macaroni & cheese, oatmeal, mashed potato) ready at home before surgery. The patient will need to rest the whole day after surgery, it would be nice to have some books and DVDs ready too!